Studio216 are dedicated to customer service.
The Online Help section is designed to answer as many questions regarding the order process as possible.
Please click on the sections to read our policies on delivery and returns and frequently asked questions.
Alternately you can email any questions to email@example.com
DELIVERY & RETURN
The web department processes orders Monday to Friday between 10:00 and 18.00.
Email firstname.lastname@example.org for any web order enquiries.
At the weekend please contact the shop for help with products.
Collect in store
Please note that only items below a certain size can be collected from our showroom.
collection. If you have selected the 'collect in store' option we will contact you once we have processed your order to confirm which location it can be collected from.
Delivery of existing stock items can scheduled in next 3 days, while new indent items will take 12-16 weeks depending on production and standard sea freight. We are able to store items in our warehouse for up to 3 weeks without additional charges
Due to the wide choice and bespoke nature of our furniture and lighting items, most are not held in stock and we will order specifically for you in the finish, size, or colour you've specified at point of order. These items will be custom made as per your specifications. Delivery time varies by product and manufacturer, but you will always find the relevant delivery time stated on the product page of the website and on our order confirmation. Once orders have been received and checked at our warehouse we will arrange final delivery with our delivery partner at your convenience taking into account any regional schedules.
In the unlikely event that your order hasn't arrived within the period of time as stated at the point of order please contact email@example.com quoting your name and order number and we will investigate immediately.
Please check the dimensions at the delivery address for access (including doors, corridors and stairs), as well as the area of intended use, before you order to ensure that the product is the right size for your needs, and to enable us to deliver your order successfully. In some instances our delivery company can provide an access check at an additional charge if required. Goods that fail to fit into your property at point of delivery are your responsibility as we have no control over this. Any specialist delivery arrangements required such as hoists or dismantling items to component form and re-assembly would need to be by quotation and at additional cost.
Our partner furniture deliveries by van include unpacking and installation of the goods. This does not include electrical installation or fitting to walls or ceilings. Some smaller furniture items may be delivered by UPS or an alternative courier delivery service. We will always contact you before arranging delivery to advise of this. In this instance unpacking and assembly is not possible.
Singapore and Peninsula Malaysia furniture deliveries are to the front door only unless by arrangement.
East Malaysia and island deliveries are not included in the basic charges or free delivery offer and may be charged at an additional fee.
Return of Goods Policy / Refunds. Under the Consumer Contracts Regulations, if you buy online, you may return or exchange goods within 14 working days of delivery, except for the products described below referred to as indent.
Returns are at customers' own expenses. We advise you use an insured, signed for service.
All accurately returned products will be credited to the original purchaser’s credit or debit card, excluding delivery costs, and admin/banking fee where applied of up to 5% within 21 working days.
The product you return must be in new, unused, condition with all the original packaging and product tags still attached. New and unused means, that there are no marks on the item or packaging. We are unable to accept any item with any indication that it was used.
Damaged / Faulty Items. We make every effort to deliver your items to you in perfect condition. We recommend that you check your delivery as soon as it is received. If there is a problem with your order please contact firstname.lastname@example.org as soon as possible so that we can resolve it for you promptly.
We cannot refund or exchange indent items for an order. Due to the bespoke nature of the products we supply and the diverse choice of finishes, materials and options available goods are often made-to-order by the manufacturers we work with and imported from overseas. Therefore, it is not possible to return these items. We will contact you via email to confirm your order details are completely correct before we place the order with the supplier. The item will be noted as made-to-order if it is non-returnable on the sales order. You have 7 days to amend your order from receipt of this email. Please only order if you are sure that the item and finish is right for your needs as you may not be able to change the order after the item has been entered into production. Following delivery, made-to-order goods are non-returnable unless we have not supplied the correct item or specification as per the order confirmation.
Indent orders are Made-to-order furniture and lighting items whereby you select a fabric, colour, material finish or size at point of order.
Vintage and ex-display sale goods. Are sold as seen and non returnable. Therefore we recommend goods are viewed prior to purchase.
International returns (Products sold outside the Singapore and Malaysia). Prior to dispatch we double-check all of our products to be sent overseas to ensure that they are in perfect condition when they leave the warehouse but we are aware that occasionally things can go wrong in transit. We will always stand by our products and if they are damaged in transit or faulty we will repair/replace them; however, you must cover the cost of returning the faulty product to us. This may seem harsh, but we currently only have Singapore and Malaysia and we simply cannot offer the same level of after sales service our overseas.
Terms and Conditions of sale
Unless otherwise agreed in writing by Studio216, all goods are supplied on the following conditions to the exclusion of any terms or conditions stipulated by the buyer and of any representations, warranties or communications not expressly incorporated herein or in the order confirmation.
No order will be entered into production until all the information from the buyer is received in writing by Studio216. Goods will be supplied as per the order confirmation. If you are in disagreement with the confirmation you must advise us within seven days of the date thereof. Studio216 is not required to accept changes in order after the order confirmation is accepted and order placed.
After a confirmation is issued, the customer cannot cancel an order without the written consent from Studio216. A cancellation and/or restocking charge of up to the total amount of order may be applicable on orders cancelled.
Studio216 reserves the right to cancel or refuse to accept an order due to erroneous information being entered on the website or supplied to us by a supplier, or any technical errors which may affect prices or information given on the website.
Delivery and transport
Delivery dates acknowledged by Studio216 are non-binding estimates only, based upon the best available information concerning manufacturers lead times and transportation schedules. Therefore, orders may be shipped on, prior to (with the buyers' approval) or after the estimated date (after notification to the buyer).
Delivery terms will be considered as accepted by the buyer unless disagreement is notified to Studio216 in writing within seven days of order placement. Special delivery conditions requested by the buyer should be given in writing at the time of order placement and if necessary charges may change accordingly. From delivery or placement into storage all risks for the goods pass to the buyer. Please see our Delivery & Returns page for further information.
Customs and import duties are charged once the parcel reaches its destination country, these charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.
Goods will be held free of charge for a maximum of 14 days at our warehouse. After that period the purchaser will be invoiced for warehousing at a rate of sgd $15 per cubic metre per week subject to gst charges.
All our products are carefully inspected before delivery. The buyer should also inspect carefully all items at the time of receiving the goods. Claims for damage and shortages must be notified to Twentytwentyone within two days and written notification received within seven days. We cannot accept responsibility for the non-arrival of notification within the specified time. Failure to make such claims within the specified time constitutes acceptance of the merchandise and quality thereof.
Studio216 may not accept claims for damage resulting from storage by the buyer or storage by Studio216 on behalf of the customer and for damage resulting from accident, alteration or misuse after delivery. Also for dissatisfaction with colour, grain, veneering or texture of wood, marble and leathers because of natural variations which Studio216 has no control over.
Goods may only be returned after an agreement, in writing between Studio216 and the buyer.
Under the Consumer Contracts Regulations, if you buy online or by phone, you may return or exchange goods within 5 working days of delivery, except for the products described below referred to as indent or made-to-order.
Returns are at customers' own expense and risk, we advise you use an insured, signed for service.
All accurately returned products will be credited to the original purchaser’s credit or debit card, excluding delivery costs, within 7 working days.
The product you return must be in new, unused condition with all the original packaging and product tags still attached. New and unused means, that there are no marks on the item or packaging. We are unable to accept any item with any indication that it was used.
Returns should be packaged carefully and returned to our showroom in original packaging.
Please include a copy of your invoice. The order should be sent using an insured and recorded service, always retain proof of postage.Made-to-order is furniture and lighting items whereby you select a fabric, colour, material finish or size at the point of order.
Vintage and ex-display sale goods
Are sold as seen and non-returnable. Therefore we recommend goods are viewed prior to purchase.
Please note that, unless otherwise specified, all electrical components are produced for the UK and European market. Please enquire about the use and suitability of electrical items outside of these locations.
International returns (Products sold outside the UK)
Prior to dispatch, we double-check all of our products to be sent overseas to ensure that they are in perfect condition when they leave the warehouse but we are aware that occasionally things can go wrong in transit. We will always stand by our products and if they are damaged in transit or faulty we will repair/replace them; however, you must cover the cost of returning the faulty product to us. We currently only have a UK office and we simply cannot offer the same level of after-sales service to non-UK customers as we can to our UK customers, so please consider this before ordering.
Prices on the website include GST at the current rate. We reserve the right to amend prices at any time. It may be necessary to change prices up or down, this also includes any change to the rate of GST. Any change in price will be confirmed to you when ordering.
Terms of Payment
All prices are based on full payment upon receipt of invoice unless otherwise stated in writing by Studio216 If the goods are received in an incomplete state, require adjustment or repairs, payment in full is still due on the due date. Studio216 will investigate immediately and take appropriate action to resolve the situation.
Delay or default of payment: For account holders failure to settle your account within the agreed period will automatically change your account with us back to a Pro-forma basis. No further orders will be despatched until all amounts are settled in full. We reserve the right to terminate any trading agreements and will charge interest at 1.5% per month (variable) on all overdue accounts.
Reservation of title
Studio216 remains the owner of the goods until full payment and any interest due are received. When full or partial payment is not made on due date, Studio216 can, by registered letter, request the return of goods without losing any rights of suit. Further, Studio216 has the right to cancel orders by written notification.
Any disputes will be settled under law in the courts of Singapore who are deemed solely competent to settle any dispute concerning the sale.
Every effort is made to ensure that this website is free from viruses, however, this cannot be guaranteed. It is your responsibility to protect the confidentially of your password and any activity that occurs on your account, Studio216 will not be liable for loss or damage which may occur if you fail to protect your password. Our website may contain links to external websites that are not in any way affiliated with Studio216. Please note that Studio216 does not guarantee the accuracy or completeness of any information on these external websites.
Portrayal of Products
We endeavour to accurately depict our products. However, some slight variation may occur. Images should be used as a guide only. The reproduction of colour is as accurate as possible, but there may be colour variation dependant on the calibration of Users' screens. All measurements provided are approximate.
Intellectual Property Rights
All rights, including copyright for this website, are owned or licenced to Studio216. The website and its content, including information, text and images are protected under international copyright laws and conventions. Use is strictly prohibited without the permission of Studio216 Unless for personal, non-commercial use. The User is required to comply with all copyright laws when using the website. Studio216 grants the User no rights to any intellectual property rights. These terms and conditions of use are governed by the law of the Singapore. All rights reserved.
The information contained on the Studio216 website (the "Service") is for general information purposes only. We make every effort to ensure that the information on the Twentytwentyone website is current and correct, however, we cannot guarantee that the information will be accurate, current or complete at all times and assume no responsibility for errors or omissions in the contents on the Service.
In no event shall Studio216 be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract or negligence, arising out of or in connection with the use of the Service or the contents of the Service. Studio216 reserves the right to modify the contents of the Service and terms and Conditions without prior notice. Should this happen the new Terms and Conditions are immediately effective and automatically supersede prior published information. Studio216 does not warrant that the website is free of viruses or other harmful components.
Studio216. is registered in Singapore as Studio216 Pte Ltd.