FAQ

ACCOUNT MANAGEMENT

Do I need to register to purchase items?

  • Yes. You will need to register an account from our login page in order to check-out and track your orders, but this is an incredibly simple, single-step process. We promise it won't take you long.
    Are you an industry professional?
    • Are you someone who is constantly looking for products to furnish and decorate homes? We offer special perks specially catered to your business needs. Please send us an email at flexform@studio216.co to find out more.
      How can I make changes or delete my account?
      • Changes can be readily made from the account management page. If you would like to delete your account, please contact our customer service at flexform@studio216.co.
        I forgot my account details.
        • Please reach out to our customer service at flexform@studio216.co and our team will be happy to assist you.
          Is my account secure?
          • Yes. Any information entered into our site is not shared and is kept secure through encryption and authentication systems.

            SHOPPING

            I have questions about the products.
            • Product information can be found on the site, but if you need more information, please reach out to our customer service at flexform@studio216.co and our team will be happy to assist you.
              What are my payment options?
              • Credit Card and PayPal transactions will be supported very soon on our website. For the meantime, please reach out to our customer service at flexform@studio216.co and our team will be happy to assist you with payments by bank transfer.
                Do the prices include taxes?
                • Taxes for your items are computed when you check-out. Prices displayed are not inclusive of taxes.
                  How much is your delivery charge?
                  • It is our endeavour to provide you with the most reliable and cost-effective solution for Shipping & Delivery. The exact delivery charges will be informed to you by our customer service after you place the order.
                    Do the products need assembly?
                    • No assembly will be required for the products.

                      ORDERS

                      Do you ship to my area?
                      • We deliver to most parts of Singapore and Malaysia. Our Customer Service will be able to guide you with specific queries. You can contact them at flexform@studio216.co.
                        How do I track my order?
                        • You can check the status of your order from the orders page once you have logged-in
                          I did not receive my order.
                          • Please reach out to our customer service at flexform@studio216.co and our team will be happy to assist you.
                            The items are damaged/defective.
                            • We at Flexform | Studio216  take every effort to check your purchase thoroughly before delivering them out to you. All returns and exchanges must be notified to us within 3 working days and are subjected to approval/evaluation by us. Please reach out to our customer service at flexform@studio216.co.
                              How do I return an order?
                              • All returns and exchanges must be notified to us within 3 working days and are subjected to approval/evaluation by us. Please reach out to our customer service at flexform@studio216.co for more details.
                                How do I cancel an order?
                                • We provide free cancellation for orders within 24 hours of placing the order. Orders cancelled after 24 hours but before 3 days of placing the order may be subject to cancellation charges. Orders cannot be cancelled after 3 days of placing the order or after the order has been picked up for delivery. Please reach out to our customer service at flexform@studio216.cofor more details.